Privacy Policy

Last updated: January 2026

Q Youth NZ (Incorporated) ("Q Youth", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.qyouthnz.com or interact with us.

By using our website you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our site.

Q Youth is a New Zealand registered charity (CC64299) and complies with the Privacy Act 2020 and the New Zealand Information Privacy Principles.

1. Information We Collect

Information you provide to us

We may collect personal information that you voluntarily provide when you:

  • Fill out a contact form on our website
  • Subscribe to our newsletter
  • Apply to volunteer, join the board, or participate in our programmes
  • Send us an email or make enquiries

This may include your name, email address, and the content of your message.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • Browser type and version
  • Pages you visit and time spent on pages
  • Referring website addresses
  • General geographic location (country/region level)

This information is collected via cookies and standard web analytics tools (such as Google Analytics) and is used only in aggregated, non-identifiable form to improve our website.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide information about our services
  • Send newsletters and updates (only if you have subscribed)
  • Process volunteer applications and other programme registrations
  • Improve our website content and user experience
  • Comply with legal obligations
  • Protect the safety and wellbeing of young people in our programmes

We will not use your personal information for any purpose other than those listed above without first obtaining your consent.

3. Sharing of Information

Q Youth does not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

  • Service providers: We may share information with trusted third-party services that assist us in operating our website (such as email platform providers) under strict confidentiality agreements.
  • Legal requirements: We may disclose information if required by law, or to protect the rights, property, or safety of Q Youth, our community members, or others.
  • With your consent: We may share information with your explicit permission.

4. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

We use Google Analytics, which uses cookies to collect anonymous information about how visitors use our site. For more information, see Google's Privacy Policy.

5. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, or as required by New Zealand law. Contact form submissions are retained for up to 12 months. Newsletter subscriber data is retained until you unsubscribe.

6. Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. Our website is served over HTTPS (SSL/TLS encryption). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for us to use your information
  • Request deletion of your information (subject to legal obligations)

To exercise any of these rights, please contact us at manager@qyouthnz.com. We will respond within 20 working days.

8. External Links

Our website contains links to third-party websites (such as GiveALittle, Facebook, and Instagram). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Children's Privacy

Q Youth serves young people aged 11 and over. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.